💡 Help Center & Questions
Frequently Asked Questions
Everything you need to know about verification, matching, billing, and account management.
How does photo & identity verification work?
During onboarding, our web application prompts you to take a 5-second 3D video selfie following simple head movements. Our biometric AI verifies your liveness and matches your facial landmarks to the photos uploaded on your profile. Once approved, a green verification checkmark is permanently awarded to your profile.
Is LoveTinder completely free to use?
Yes! Standard members can explore profiles, match mutually, send unlimited messages to mutual matches, and attend public community meetups for free. Premium subscriptions (Gold & Platinum) offer extra conveniences such as seeing who liked you upfront and priority placement.
What makes LoveTinder different from regular swipe apps?
We prioritize quality over infinite swiping. We have zero bots, mandatory face verification, a daily swipe cap that prevents catalog-scrolling addiction, and a first-date concierge that helps you transition from chat to an enjoyable in-person coffee or drink borrel within days.
Can I browse outside Amsterdam?
Absolutely. While Amsterdam is our largest hub, we have active communities in Rotterdam, Utrecht, The Hague, Eindhoven, Haarlem, Groningen, and across the Benelux region. With our Gold Passport feature, you can also connect with singles in Paris, Berlin, and London.
How do I cancel my VIP subscription?
You can cancel your subscription with 1 click anytime directly from Account Settings -> Billing. Your benefits will remain active until the end of the paid billing cycle without any unexpected charges.
How is my personal data handled under EU GDPR?
We adhere strictly to the European General Data Protection Regulation (GDPR). Your biometric vectors are encrypted with AES-256 and never sold or shared with third parties or advertising networks. You can request a full data export or complete account erasure at any time.
Still have questions?
Our customer support team is based in Amsterdam and available Monday through Sunday.
Contact Customer Care